Refund and Subscription Cancellation Policy
1. Scope
This Refund and Subscription Cancellation Policy applies to all BarmajTek paid subscriptions via bank transfer, CliQ, or another approved method, and to all products (Clinic Tek, Menu Tek, Teach Tek, Gym Tek, Shop Tek).
It does not cover patient payments inside a clinic (for example CliQ appointment deposits) — those follow the clinic’s own policy. It only covers software subscription fees and one-time services you pay to BarmajTek.
2. Cancelling a subscription
- You may cancel at any time by emailing info@barmajtek.com or from your account settings.
- Cancellation takes effect at the end of the current billing cycle; your access remains active until then.
- To stop auto-renewal, you must cancel at least one day before the renewal date.
3. General refund policy
Fees paid for the current period are generally non-refundable, as subscriptions are paid in advance. Cancellation does not require a refund of the current period's fees, and no further fees are charged for periods after cancellation.
4. Free trial
If you subscribed during a trial, you may cancel before it ends at no charge. Once the trial converts to a paid subscription, the general refund rules apply.
5. Setup and one-time services
Initial setup, training, customisation, and consulting fees (one-time services) are non-refundable once work has begun.
6. Annual subscriptions
Annual subscriptions are not automatically refunded on early cancellation. We may, at our discretion, consider a pro-rated partial refund for the unused period in documented exceptional cases (see section 7).
7. Exceptions — cases where we may refund
- A billing error or double charge on our side (full refund of the overcharge).
- A material inability to provide the Service due to a cause attributable to us that we could not resolve within a reasonable time.
- Other cases we consider fair at our reasonable discretion.
8. Refund method
Approved refunds are returned in Jordanian Dinar (JOD) to the original payment method (bank transfer/CliQ) within 7 to 14 business days of approval.
9. How to request a refund
- Email info@barmajtek.com with the invoice number and the reason.
- We review the request within 5 business days and inform you of the decision.
- If approved, we start the refund per section 8.
“Refund and Subscription Cancellation Policy” complements billing and subscription rules: tell finance when renewals stop, how exceptions are reviewed for material outages, and what stays non-refundable for the current period. Document any exceptional agreement in writing before expanding seats in peak season.
When you file a request under “Refund and Subscription Cancellation Policy”, include the invoice number and a short description of the operational issue. We review within the timelines above and notify you at the email on the account.
Current-period fees are not auto-refunded under “Refund and Subscription Cancellation Policy” once seats were used or the billing cycle completed; material outages are assessed case by case with the incident log.
Keep the “Refund and Subscription Cancellation Policy” decision with the ticket id and notice date inside the subscription file so finance and operations share one reference at the next renewal.