Frequently asked questions about Clinic Tek

No. Patients open a secure WhatsApp link to see their queue, prescription and invoice with nothing to install from an app store. The link is signed, expiring and revocable from reception when needed — without sharing staff accounts with patients.

Clinics start by recording an audited payment reference through direct payment links; dynamic QR and automated confirmation can be enabled later when payment gateways are connected. Deposits tie to the appointment on the same schedule, which cuts no-shows without side spreadsheets for accounting.

Yes. The interface and patient messages fully support Arabic and English with correct RTL direction, and clinical voice dictation handles mixed medical terminology with mandatory clinician approval before anything is saved to the chart.

Yes. Each clinic is isolated at both the application layer and the database layer through PostgreSQL row-level security. Staff at one clinic cannot see another clinic’s charts even on the same server — and role permissions control what reception sees versus the doctor.

Yes. Your subscription starts with a free 14-day trial — no card required — and you can cancel anytime before billing begins. During the trial you invite the team and tune services and reminders the same way as on a paid plan.

It lets an additional doctor use the same clinic, receptionist and patient base at a deep discount instead of a second full subscription — built for shared offices where doctors split rent and reception while permissions and invoices stay clear per doctor.

Turn on WhatsApp reminders 24 hours ahead and CliQ deposits on high-value visits — both are built into Clinic Tek and tied to the schedule. Interactive confirmations free reception from manual calling and show appointment status to the whole team.

The system keeps invoices clean and ready for local compliance when you are — see our blog guides for operational steps. Insurance and patient shares stay on the same visit record so amounts are not rewritten by hand.

Most clinics create their workspace and invite staff within one business day — then tune services and reminders gradually. No on-site visit is required to start; support is available for data migration or a specialty that needs a guided walkthrough.

Yes within a separate migration project — contact us to review your current export and timeline. We scope what can move automatically and what needs manual cleanup before parallel running with the old system.

Clinic Tek is the ready-made clinic product you subscribe to directly; BarmajTek is the parent company that also builds bespoke healthcare software and integrations when the product is not enough. Support and engineering stay with the same team.

Yes — branch-aware calendars, reception permissions and unified reports for medical centres. Each branch can include a dedicated secretary within the plan while patients and invoices stay tied to the correct site.